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KI 2238 Windows 11 - Self service upgrade

(updated )
Users with PC's from 2019 and newer can upgrade to Windows 11 from Software Center. 
More information about the usage of Software Center can be found here KI 2089
Before you begin
  • NOTE! Only PCs with qualified hardware will get the option in Software Center for upgrading.
  • Be aware that this process takes between 1-2 hours, depending on the number of files you have on your PC and the speed of your network connection. For the highest possible speed, a wired network connection is recommended, but not required. There is approximately 5GB to download.
  • Check that your OneDrive folder is synchronized. See the collection page about OneDrive here: KI 0574
  • The PC is connected to power.
  • The update will not delete files on the PC, as this is an upgrade, not a reinstallation.
It will be possible to work on the PC while the upgrade is downloading, but once it starts installing, it will no longer be possible to use the PC while the upgrade is taking place. It may be appropriate to restart the PC before you begin, to reduce the number of processes running while the PC is being upgraded.

Finding and downloading the upgrade
  1. Open Software Center from the Start menu. Wait until it has finished loading the list of programs. In the search field, type "Windows 11".


2. From the results list, select "Self-service upgrade to Windows 11".
3. Click on the "Install" button. Software Center will now download a small helper program that will check and initiate the actual upgrade.




After a while, it will begin the actual download of the upgrade.

4. The update files have now been downloaded, and the PC is now beginning to prepare for the upgrade. This will take time.


When you receive a message about completed installation, click OK.
At this point, the PC is not yet upgraded.
Start the upgrade procedure
1. Go to Windows Update. You can do this by clicking the Start-menu, and then click on the gear cog icon.



2. Click on «Update & Security».

3. You may be presentet with one of, or all three choices.
 «Retry», «Check for Updates» or «Restart now». Either message, click on the button, and expect it to start the installation procedure.


The upgrade has started
  1. The upgrade to Windows 11 has now begun, and you can no longer work on the PC. Leave it on, connected to power.

2. The update is in its final phase, and the PC will restart several times.

Finishing steps

The PC is finished when the lock screen appears. Most likely you will see a digital clock and today's date. To log in, you can press the space bar or CTRL+ALT+Delete.

  1. Log in with your UiB user account, and let the computer work. The first login will take longer than usual.
  2. Congratulations, your PC has been upgraded to Windows 11!

Please consider restarting the computer after a few minutes, before you begin using the machine for regular work.