KI 0939 Eduroam troubleshooting, Windows 10

2020-12-03 (updated 2021-11-20)

If you tried following this guide, but can't connect to eduroam, try the steps below.

Removing the Eduroam connection

If you followed the steps above, but you still can't connect, try removing Eduroam from the computer before trying again.

1. Left click on the wireless-symbol in the bottom right corner on the screen.

2. Left click on 'Network & Internet Settings'.

3. Click on 'Wi-Fi' on the left hand side.

4. Click on "Manage known networks".

5. Left click on 'eduroam', and click on the 'forget' button.

6. Your Eduroam-connection should now be forgotten on the computer. Try reconnecting with the steps at the top of the page.