Procedure

1. Delete previous method

1. Go to the website mfa.app.uib.no and click Continue.
   
2. The next page will show a list of all two-factor methods registered on your account. Select the method that corresponds to your mobile device (or the only one registered), and then click Delete.
   
3. If Add method does not appear and you still see the method you deleted (this is due to a website error), you need to repeat the process. Once this is done, you can click Add method.
   
4. You will then be taken to a new webpage where you need to log in with your UiB account. If you see a page like the one shown in the image below, you can click Next and follow KI 3114 Setting up two-factor authentication to set up a new two-factor method.
   
   Note: If it says you need to approve the sign-in with a passkey, you must contact the IT Department’s user support center (BRITA). Visit BRITA's homepage
   
5. If you instead see a page that says “Security Info”, click Add sign-in method.
   
6. Then click Microsoft Authenticator as shown in the image. (Make sure not to choose “Passkey in Microsoft Authenticator”, which is the top option.)
   
7. This will start the setup. From here, you can follow KI 3114 Setting up two-factor authentication to set up a new method.