KI 1167 How to service telephone queues (response groups) from your Teams telephone
This option can be found at the top right as three dots ⋯.
Select Settings > Calls from the menu:
At the bottom of the calls menu, you can see all the call queues you are a member of.
Select the queues you want to answer, or turn off the ones you do not want to join.
Possibility to call from the telephone queue on behalf of the queue
(This feature is being tested and may be unavailable.)If you are a member of a telephone queue, you can call external telephone numbers on behalf of this queue. The telephone queue number will be displayed to the recipient when you call.
When you have entered the number you want to call, you can select to call from the telephone queue by clicking the arrow in the call button before clicking Call.