UiBhelp's public knowledge cards

KI 3407 AI search in UiBhjelp Self-service portal

(updated )
TOPdesk has introduced a function generating AI summaries of knowledge base searches. This function is active in the UiBhjelp self-service portal from June 2026.
The function works in the regular search in the self-service portal.

In addition to the regular search hits, an AI-generated summary of what is found in the knowledge base on the searched topic is created.

We welcome feedback on the AI ​​search. If the search reveals errors or missing information in the knowledge base, we are particularly interested in hearing about it!
Search tips and details
TOPdesk has not provided much information about how the AI ​​mechanics actually work, so we are trying our best for now.

What is reasonably clear is that the AI ​​search/summary only uses the knowledge items that have been found, and does not use content in e.g. service descriptions, forms, calls or external content.

It seems that searching with few search terms gives better results than "prompt-like" dialogs.